Your Privacy Matters at pcu88
At pcu88 we take the privacy and security of your personal information seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and how you can exercise your rights over your own information. We are committed to transparency and to maintaining your trust.
Minimal Data Collection
pcu88 collects only the personal data that is strictly necessary to provide our services, process transactions, and comply with applicable legal obligations. We do not collect data for its own sake.
256-bit SSL Encryption
All data transmitted between your device and the pcu88 platform is protected by industry-standard 256-bit SSL encryption. Your payment details, login credentials, and personal information are never transmitted in plain text.
No Sale of Personal Data
pcu88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate, improve, and secure our platform and services.
Cookie Transparency
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse platform performance. A full breakdown of the cookies we use and their purposes is provided in this policy.
Your Rights Over Your Data
You have the right to access, correct, or request deletion of your personal data held by pcu88 at any time. You may also object to certain types of processing or request that we restrict how we use your information.
Secure Payment Processing
Payment transactions via bKash, Nagad, Rocket, Upay, and Bangladeshi banks are processed through secure, encrypted channels. pcu88 does not store full card numbers or mobile banking PINs on its servers.
Information We Collect
pcu88 collects personal data through several channels during your interaction with our platform. The categories of data we collect, and the context in which we collect them, are described in detail below. We collect only what is necessary and proportionate to the purposes for which it is used.
1.1 Data You Provide Directly
- Registration data: When you create a pcu88 account, you provide your full legal name, date of birth, username, email address, and a password of your choosing.
- Identity verification (KYC): To comply with anti-money laundering obligations and to verify your age, we may collect copies of government-issued photo identification, proof of address documents, and proof of payment method ownership.
- Payment information: We collect the details necessary to process deposits and withdrawals, including your bKash or Nagad account number, bank account details, and transaction reference numbers. We do not store full card numbers or mobile banking PINs.
- Support communications: When you contact our support team via email at [email protected], we retain a record of the conversation including any attachments you submit as evidence.
- Responsible Gaming submissions: If you submit a self-exclusion request, deposit limit adjustment, or time-out request, we retain this information to enforce your chosen restrictions.
1.2 Data Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and preferred language settings.
- Usage and behavioural data: Pages visited, time spent on each page, games played, bet amounts, game session durations, login timestamps, and navigation patterns within the platform.
- Transaction logs: A complete record of all deposits, withdrawals, bonus claims, and wagers placed on your account, including timestamps and amounts in BDT.
- Cookie and tracking data: Data collected via cookies, web beacons, pixel tags, and similar technologies as described in Section 3 of this policy.
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by law or by a regulator, in which case we will seek your explicit consent before doing so.
Registration data allows us to create and manage your account. KYC data ensures compliance with anti-fraud and age-verification requirements. Payment data is needed to process your transactions. Behavioural data helps us improve platform performance and personalise your experience.
pcu88 is strictly an 18+ platform. We do not knowingly collect data from individuals under the age of 18. If we discover that personal data has been submitted by a person under 18, we will delete that data and close the associated account immediately.
How We Use Your Data
pcu88 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our key data uses alongside the legal basis we rely upon for each.
| Purpose of Use | Legal Basis |
|---|---|
| Creating and managing your pcu88 account | Performance of contract |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and Bangladeshi banks | Performance of contract |
| Verifying your identity and age (KYC) | Legal obligation / performance of contract |
| Preventing fraud, money laundering, and cheating | Legal obligation / legitimate interests |
| Providing customer support and resolving disputes | Performance of contract / legitimate interests |
| Sending account-related notifications (security alerts, transaction confirmations) | Performance of contract |
| Sending promotional offers, bonus notifications, and seasonal promotions (Eid, BPL, IPL) | Consent (opt-in) |
| Analysing platform usage to improve game performance and UX | Legitimate interests |
| Enforcing Responsible Gaming restrictions (self-exclusion, deposit limits) | Legal obligation / vital interests |
| Complying with legal and regulatory requests | Legal obligation |
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to your withdrawal. To withdraw consent for marketing communications, contact [email protected] or use the unsubscribe option in any promotional email.
pcu88 uses automated decision-making processes in limited circumstances, such as flagging potentially fraudulent account activity or identifying patterns consistent with problem gambling behaviour. Where such automated processes have a significant effect on your account, you have the right to request human review of the decision.
pcu88 sends promotional emails and notifications only to players who have opted in. You can withdraw your marketing consent at any time by emailing [email protected]. Withdrawing marketing consent does not affect your ability to use the platform or receive essential account communications.
Some account monitoring on pcu88 is conducted by automated systems. If you believe an automated decision has been made about your account unfairly, contact our support team to request a manual review by a member of our compliance team.
Cookies & Tracking Technologies
pcu88 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, to analyse how users interact with our services, and to deliver relevant promotional content. A cookie is a small text file placed on your device by a website server. It cannot execute programs or deliver viruses to your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for login sessions, security tokens, and core platform functionality. Cannot be disabled. | Session / up to 30 days |
| Functional | Remembers your preferences such as language settings, game view layouts, and notification preferences. | Up to 12 months |
| Analytics | Tracks aggregated usage patterns such as pages visited and time spent to help us improve pcu88. Data is anonymised where possible. | Up to 24 months |
| Marketing | Used to deliver targeted promotional content based on your activity on pcu88. Only active if you have opted in to marketing communications. | Up to 12 months |
| Security / Fraud Prevention | Identifies suspicious login patterns, detects bot activity, and supports fraud detection systems. | Up to 6 months |
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and set preferences for specific websites. Please note that disabling essential cookies will prevent you from logging in and using core pcu88 platform features.
In addition to cookies, pcu88 may use web beacons — small transparent image files embedded in emails or web pages — to track whether an email has been opened or a page has been visited. These are used only for aggregate analytics and are not linked to personally identifiable information beyond what is already associated with your account.
To manage cookies in your browser: In Chrome, go to Settings → Privacy and Security → Cookies. In Firefox, go to Options → Privacy & Security. In Safari, go to Preferences → Privacy. On mobile browsers, check your app's privacy settings.
If you access pcu88 via a mobile browser on Android or iOS, the same cookie policy applies. Mobile devices may also use device identifiers for analytics and security purposes in accordance with your device's privacy settings.
Data Sharing & Third Parties
pcu88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in order to operate the platform and deliver our services effectively, we do share certain data with trusted third-party partners in the following limited circumstances.
- Payment processors: We share the transaction data necessary to process your deposits and withdrawals with approved payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. These partners process your data in accordance with their own privacy policies and are bound by financial data security standards.
- Game software providers: When you play games powered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your game session data is shared with that provider to the extent necessary to run the game and record outcomes. These providers operate under their own privacy and data security frameworks.
- Identity verification services: Third-party KYC and identity verification providers may receive copies of identity documents you submit during the verification process. These partners are bound by strict confidentiality agreements.
- Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how the pcu88 platform is used and where improvements can be made. This data does not identify you personally.
- Legal and regulatory authorities: We may be required by law to share your data with regulatory bodies, law enforcement agencies, or courts. We will only comply with lawful requests and will notify you where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of pcu88's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
All third parties with whom pcu88 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purposes for which it has been shared. We do not permit third parties to use your data for their own marketing purposes.
While pcu88 takes care to work only with reputable and security-conscious partners, we are not responsible for the privacy practices of third-party websites or services that may be linked from or integrated into the pcu88 platform. Always review the privacy policy of any third-party service you use.
pcu88 has never sold, and will never sell, your personal data to data brokers, advertisers, or any other commercial third party. Your data is used exclusively to operate and improve the pcu88 platform and to comply with our legal obligations.
Data Security
pcu88 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are designed to be appropriate to the risk level of the data being processed and are reviewed and updated on a regular basis.
- Transport Layer Security (TLS/SSL): All data transmitted between your device and pcu88 servers is encrypted using 256-bit SSL/TLS protocols. This applies to account logins, game sessions, payment transactions, and support communications.
- Encrypted data storage: Sensitive personal data stored on pcu88 servers — including passwords, payment references, and identity documents — is stored in encrypted form using industry-standard encryption algorithms. Passwords are hashed using irreversible algorithms and are never stored in plain text.
- Access controls: Access to personal data within pcu88 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are permitted to access player data, and all such access is logged and auditable.
- Intrusion detection and monitoring: pcu88's infrastructure is monitored continuously for signs of unauthorised access, unusual activity, and potential security threats. Automated alerts are triggered when anomalies are detected.
- Security testing: pcu88 conducts periodic security assessments including vulnerability scanning and penetration testing to identify and remediate potential weaknesses in our systems before they can be exploited.
- Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, pcu88 will notify affected users promptly and will take all reasonable steps to contain the breach and prevent recurrence.
While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to responding swiftly and transparently to any security incident that does occur.
You play an important role in keeping your account secure. Use a strong, unique password for pcu88. Do not share your login credentials with anyone. Log out after each session when using a shared device. Contact us immediately at [email protected] if you suspect unauthorised access.
Data Retention
pcu88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The retention periods applied to different categories of data are summarised below.
| Data Category | Retention Period |
|---|---|
| Account registration data (name, email, username, date of birth) | Duration of account + 5 years after closure |
| Identity verification documents (KYC) | Duration of account + 5 years after closure |
| Financial transaction records (deposits, withdrawals, wagers) | 7 years from transaction date (financial record-keeping obligations) |
| Customer support communications | 3 years from last interaction |
| Responsible Gaming records (self-exclusions, deposit limits) | Duration of restriction + 5 years |
| Game session and behavioural logs | 2 years from session date |
| Cookie and analytics data | Up to 24 months (see Section 3) |
| Marketing consent records | Until consent is withdrawn + 3 years |
When your personal data is no longer required for any of the purposes described above, pcu88 will securely delete or anonymise it. Anonymised data — which cannot be used to identify you — may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.
Where you request the deletion of your account, pcu88 will action that request promptly. However, certain categories of data — particularly financial transaction records and KYC documents — must be retained for the legally mandated periods described above regardless of account closure. pcu88 will inform you of any such retention obligations at the time of your deletion request.
Retention periods are driven by legal obligations — particularly financial record-keeping rules — as well as our need to resolve disputes, prevent fraud, and enforce our Terms & Conditions. We do not retain data longer than necessary and delete it securely once the retention period expires.
To request deletion of your pcu88 account and associated personal data, email [email protected] with the subject line "Data Deletion Request". We will process your request within 30 days and confirm which data has been deleted and which must be retained under legal obligations.
Your Privacy Rights
pcu88 respects your rights over your personal data. Regardless of your location, all registered users of the pcu88 platform are entitled to the following rights in relation to the personal data we hold about them. To exercise any of these rights, please contact our support team at [email protected].
- Right of access: You have the right to request a copy of all personal data that pcu88 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Account details such as your email address and contact information can also be updated directly through your account settings.
- Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Certain legal retention obligations may prevent full deletion as described in Section 6.
- Right to restrict processing: You may request that pcu88 restrict the processing of your personal data in certain circumstances — for example, while we are verifying the accuracy of data you have contested, or while a dispute is pending.
- Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, portable format so that it can be transferred to another service provider.
- Right to object: You have the right to object to processing based on our legitimate interests, including profiling. You also have an absolute right to object to the use of your personal data for direct marketing purposes, which will be actioned immediately upon request.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right not to be subject to automated decisions: Where pcu88 makes decisions about your account using solely automated means that produce significant effects, you have the right to request human review of that decision.
pcu88 will respond to all privacy rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will never charge a fee for exercising your privacy rights unless a request is manifestly unfounded or excessive.
To exercise any of your privacy rights, email [email protected] with the subject line "Privacy Rights Request". Please include your account username and a description of the right you wish to exercise. We may need to verify your identity before processing your request to protect against unauthorised access.
Exercising your privacy rights will never result in any negative consequences for your pcu88 account. You will not be penalised, disadvantaged, or treated differently for making a legitimate privacy rights request. Your continued access to the platform is entirely unaffected.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pcu88 handles your personal information, our dedicated support team is available 24 hours a day, 7 days a week, every day of the year including Bangladeshi public holidays such as Eid and Victory Day.
For all privacy-related enquiries, please contact us at: [email protected] — use the subject line "Privacy Enquiry" to ensure your message is directed to the appropriate team. We aim to acknowledge all privacy enquiries within 48 hours.
If you are not satisfied with how pcu88 has handled your personal data or responded to a privacy request, you may raise a formal complaint by emailing [email protected] with the subject line "Privacy Complaint". Include a full description of your concern and any relevant evidence. Our team will provide a written response within 14 business days.
pcu88 takes all privacy complaints seriously and is committed to resolving them fairly and transparently. Where a complaint reveals a genuine data handling issue, we will take prompt corrective action and update our processes to prevent recurrence. We view user feedback on privacy matters as an important part of our continuous improvement programme.
This Privacy Policy was last updated in January 2026 and supersedes all previously published versions. pcu88 reserves the right to update this policy at any time. Material changes will be communicated to registered users via email or on-platform notification. Continued use of the pcu88 platform following any update constitutes acceptance of the revised policy.
General privacy enquiries: acknowledged within 48 hours, resolved within 30 days. Formal privacy complaints: written response within 14 business days. Data access/deletion requests: completed within 30 days. Urgent security concerns: escalated immediately to our security team.
Play with Confidence on pcu88
Now that you understand how pcu88 protects your personal data, you can enjoy the platform with complete peace of mind. From live cricket betting to premium slots and live casino games — your data is always safe, and your privacy is always respected.